Can I Choose My Own Auto Body Shop After an Accident?
And will my Insurance still cover it?

If you’ve recently been in an accident, one of the first questions you might hear from your insurance company is where you plan to get your vehicle repaired. Many drivers assume they have to use the shop their insurer recommends — but that’s not usually the case.
Yes, You Have the Right to Choose
In most states, Arkansas included, you have the legal right to choose your own auto body repair shop. Insurance companies may suggest a “preferred” or “direct repair” shop, but the final decision is yours. These recommendations are often part of agreements between insurers and repair facilities — not necessarily a reflection of quality.
Why Insurers Recommend Certain Shops.
Insurance companies typically partner with specific repair shops to help streamline claims and control costs. While many of these shops do good work, you should feel comfortable selecting a repair facility you trust — especially one with strong reviews, certified technicians, and a solid local reputation.
Benefits of Choosing Your Own Shop
- You can select a shop with certified technicians
- You can ensure the use of OEM (original equipment manufacturer) parts, if preferred
- You may receive more personalized service
- You can work with a locally owned business that values its reputation
Will Insurance Still Pay?
Yes. As long as the repairs are covered under your policy, your insurance company is still responsible for paying — even if you choose a different shop. The process may involve an inspection or estimate review, but you are not required to use their recommended provider.
The Bottom Line
After an accident, you’re already dealing with enough stress. Choosing an auto body shop you trust can give you peace of mind that your vehicle will be restored safely and properly.
If you have questions about the repair process or need a free estimate, contact our team today — we’re here to help you get back on the road with confidence.




