Our business hours are 8 a.m. to 5 p.m. Monday through Friday, closed daily for lunch between noon and 1 p.m. 

No.  We don't require appointments just to write an estimate, however, we do request a 30-min courtesy window before we close for lunch or end of business day.  Therefore, we will write estimates from 8-11:30 a.m. and 1-4:30 p.m. Monday - Friday.

While we don't require appointments, there are times that are better than others. 

1) Avoid rainy days, or other inclement weather conditions. When a car is wet, or covered in snow or ice, it is more difficult to see all the damage - especially minor surface damage. 

2) Foot traffic is generally lighter between 9 - 11 AM most weekdays, and would be ideal for getting an estimate.  Afternoons between 2 - 4 PM are also pretty good times.

3) Clean vehicle are easier to estimate, so if the accident/incident resulted in dirt that would camoflauge damage, it may be wise to run it to a car wash for a quick rinse before bringing it in.

4) Estimates take time to write - some more than others.  As a general rule of thumb, allow about 30 minutes or so for your estimate.

We accept Visa, MasterCard, Discover credit and debit cards, and cash. We also accept personal or business checks with the appropriate photo identification.  We will also accept your endorsed insurance check.  

No. We do not charge to write an estimate on the damages to your vehicle.  There are occassions when diagnostic charges apply, but we won't tear into one without your authorization.

Assuming you have a pre-set appointment for a Monday morning drop, we'd like to see the vehicles drop betwen 7:30 and 9 a.m.  While our published OPEN time is 8 a.m., we open 30 minutes early on Mondays only for intake.  We also allow drops before or after hours by allowing customers to drop their keys through the mail slot in our front door.  The mail slot is a rectangular gold flap located below the glass of our front door.  The front of our building faces Museum Road.  We do ask the courtesy of not blocking any of our overhead doors when cusotmers drop before or after hours.

No.  We will start with the estimate approved by the insurance company.  If the insurance adjuster missed any related damage,  we will submit documentation to the insurance company requesting approval for the additional items. In most cases, these needs are easily resolved. However, please note anything not covered by the insurance company will be your responsibility.  If you have questions, it's always a good idea to ask.

Estimates are exactly that - estimates. Differences in repair estmates are very common.  A lower estimate may not include all necessary work, or there could be a difference in the price of parts. If you are not sure why one estimate is different from another you've received, please ask us.  

No.  We do not have a tow service, so you may use the tow company of your choice. 

A betterment is best described as an amount a customer must pay for the new replacement of any "consumable" item, such as a tire or battery, that doesn't have 100% of its life remaining.  For instance, if your battery has 60% life remaining and is damaged in a wreck, the insurance company is only obligated to pay 60% of the cost to replace it. Since they must replace it with a brand new battery, the customer will be responsible for 40% of the cost to replace it.